Privacy policy.

Last updated 6 May 2026.

Sullivan Real Estate Holdings (ABN 22 696 401 831) respects your privacy and is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy describes how we handle personal information collected through this website and in the course of providing real estate services in New South Wales under the Property and Stock Agents Act 2002 (NSW).

What is your personal information.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. Common examples include your name, address, email address and telephone number.

What personal information we collect and hold.

Through this website and our real estate activities we may collect your name, email address, telephone number (where you choose to provide it), message content, property address (when you request an appraisal, so we can assess the relevant property), and your Journal opt-in preference. We do not collect sensitive information as defined under the APPs unless you voluntarily provide it, and we do not engage in credit reporting or rental tenancy checks.

How we collect your personal information.

We collect personal information directly from you when you complete a form on this website (such as the contact, appraisal request or off-market registration forms), correspond with us by email or telephone, or interact with us in person during the course of a property transaction. We may also receive information from publicly available sources such as property records.

Cookies and analytics.

This website uses cookies and similar technologies. Essential cookies are required for site functionality. In addition, we use Google Analytics 4 (GA4) via Google Tag Manager to understand how visitors use our site. IP anonymisation is enabled in our GA4 configuration. We also use Contentsquare (including Hotjar) for user behaviour analytics such as heatmaps and session recordings to improve the experience on our site.

These tools place cookies in your browser that collect non-identifying usage data. You can disable or manage cookies through your browser settings at any time. Disabling cookies may affect some site functionality but will not prevent you from submitting enquiry forms.

What happens if you do not provide your personal information.

You are not required to provide personal information to browse this website. However, if you choose not to provide certain details when submitting a form (for example your name or email address), we may not be able to respond to your enquiry, process your appraisal request, or send you off-market property alerts.

Why we collect, hold, use and disclose your personal information.

We collect and use your personal information for the following purposes:

• To respond to your enquiry or request for information.
• To process appraisal requests and prepare property assessments.
• To notify registered buyers of off-market property opportunities.
• To send our Journal (where you have opted in) with updates on local property, market insights and Sullivan news.
• To improve the performance and usability of this website.
• To comply with our legal obligations under applicable legislation.

Who we may disclose your information to.

We may share your personal information with our service providers and trusted third parties who assist us in operating this website and delivering our services. These include:

• Sanity — content management and secure storage of form submissions.
• Vercel — website hosting and deployment infrastructure.
• Resend — transactional email delivery for enquiry confirmations.
• Slack — internal notification of new leads to our team.
• Google (GA4 and Tag Manager) — web analytics.
• Contentsquare / Hotjar — user behaviour analytics.
• Mapbox — property location map tiles (no personal data is sent to Mapbox).

We do not sell, rent or trade your personal information to any third party. We will not disclose your information to any other party unless required by law or with your consent.

Direct marketing communications.

We will only send you marketing material (such as our Journal) if you have opted in via the checkbox on one of our forms. You may unsubscribe from these communications at any time by contacting us at the email address below. We will action your request promptly and at no cost.

How you can access and correct your personal information.

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete or out of date. To make a request, contact us using the details in the "Contacting us" section below. We will respond within a reasonable timeframe. In some circumstances permitted by the APPs we may not be able to provide access, in which case we will explain the reasons.

How to make a privacy complaint.

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may lodge a complaint by contacting us at the email address below. We will acknowledge your complaint promptly and investigate the matter. We aim to resolve complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Overseas disclosure.

Some of our service providers (such as Vercel, Sanity and Resend) may store or process data on servers located outside Australia, including in the United States. Before disclosing information to an overseas recipient we take reasonable steps to ensure they comply with the APPs or are subject to a substantially similar privacy regime.

Security.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Form submissions are transmitted over encrypted connections (HTTPS) and stored in access-controlled systems. We will destroy or de-identify personal information when it is no longer needed for the purpose for which it was collected.

Links to third-party websites.

This website may contain links to external sites that are not operated by Sullivan Real Estate Holdings. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

Contacting us.

For any privacy-related queries, requests for access or correction, complaints, or to withdraw your Journal opt-in, please contact us at home@sullivanrealestate.com.au.

Changes to this policy.

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.